Shipping Director-A Global E-commerce Business

Key Responsibilities:

1. Strategic Internal Consultancy
• Evaluate current shipping products (e.g., expedited shipping, last-mile solutions, carrier partnerships) to identify gaps and opportunities aligned with business goals.
• Develop data-driven recommendations to enhance shipping product performance, customer experience, and profitability.
• Lead workshops and strategy sessions with stakeholders to align on priorities and implementation roadmaps.
2. Cross-Functional Collaboration
• Advise Product Management teams on integrating shipping innovations into customer-facing features (e.g., real-time tracking, dynamic delivery options).
• Partner with Regional Logistics teams to localize shipping strategies, balancing global standards with regional compliance and customer expectations.
• Collaborate with Tech/Engineering to translate business requirements into technical solutions (e.g., API integrations, carrier systems).
3. Performance Analysis & Optimization
• Analyze KPIs (delivery SLAs, cost per shipment, NPS) to measure product effectiveness and ROI.
• Benchmark against industry trends and competitors to ensure cutting-edge shipping offerings.
• Design A/B tests for new shipping features and lead post-implementation reviews.
4. Project Leadership
• Own end-to-end execution of high-impact initiatives, such as carrier diversification, sustainability programs, or AI-driven routing optimizations.
• Manage timelines, budgets, and stakeholder communication for complex projects.
5. Compliance & Risk Management
• Ensure shipping products comply with international trade regulations, customs protocols, and sustainability standards.
• Mitigate risks related to carrier performance, geopolitical disruptions, or cost volatility.

Qualifications:

• Education: Bachelor's degree in Supply Chain, Business, Engineering, or related field. MBA or advanced degree preferred.
• Experience: 8+ years in global e-commerce/logistics, with 3+ years in a strategic/internal consultancy role.
• Technical Skills:

• Expertise in shipping software (e.g., SAP, Oracle, Flexport) and data tools (SQL, Tableau).

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