Internal Sales Intern

We are looking for an energetic, tenacious Internal Sales Intern to join our team in a part-time role in our Shanghai office. Your role would be to support the ManageBac/OpenApply Sales Team and local People Operations team through administrative processes.. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team, and who is willing to be creative and think outside of the box while still aligning their work with broader team and company goals.

ManageBac is a Learning Management Platform used by over 3,000 schools worldwide. As part of our team, you’ll assist colleagues looking to bring in new customers and work with our existing customers to expand their use of ManageBac. The international schools market is growing exponentially, and there is room for overachievement in this role.

OpenApply is an Admissions System & CRM used by over 600 schools around the world. As part of our team you’ll be part of a growing team looking to bring in new customers as well as working with our existing customers to expand their use of OpenApply. The international schools market is growing exponentially and there is room for overachievement in this role.

Key Responsibilities

Sales support

• Liaise with cross-functional internal teams (including Customer Service, Marketing, Professional Development, and Finance departments) to improve the entire customer experience
• Trouble-shoot and resolve unique client situations through tailored and creative solutions
• Prepare quotations and agreements for new and existing customers
• Assist the sales team in managing outreach campaigns
• Work closely in team environment to achieve individual, team, and company goals
• Manage deadlines and reprioritize to accommodate customer needs and expectations
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our schools

People and Operations

• Temporary work arranged by the People Operations Team

Requirements

What are we looking for?

Experience & Requirements

• Basic written and oral English & Communication Skills with careful attention to detail. 
• Demonstrated Competence / Self-learning (Academic success or Resourcefulness).
• Interest in EdTech and Desire to Make Life Better for Students and Schools.
• Eagerness & base ambition to achieve.
• Exhibit patience and empathy.
• According to local legal requirements, only current university students are required.

Skills & Competencies

• Identify and resolve problems in a timely manner - gather and analyze information; develop alternative solutions; know when to escalate complex situations to a Solutions Consultant or Manager.
• Synthesize complex or diverse information - collect and research data; use intuition and experience to complement data.
• Balance team and individual responsibilities - support everyone’s efforts to succeed.
• Understand business implications of decisions - display orientation toward profitability; demonstrate knowledge of market and competition; align work with strategic goals.
• Demonstrate independence and reliability - respond to management direction; take responsibility for own actions; commit to getting the job done; report activities, campaign statuses and leads; resolve questions through correct channels with urgency; post clear written notes according to company templates and standards. 

Capability

• Product Knowledge & Understanding of Customer ‘Jobs-to-be-Done’.
• Proficiency with all Account Management Tools (KBL, Jira,etc).
• Ability to work autonomously and collaborate with other departments on small projects and tasks. 
• Improve based on feedback and observation of others.
• Online Presence & Responsive Communication. 
• Work two days a week, eight hours per day, excluding a one-hour lunch break.

Future Milestones

• Internalised Faria Habits & Routines.
• Internalised account management processes encompassing Skills & Competencies below.
• Proven Commitment during Crisis.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria operates a safer recruiting policy and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.

Benefits

• Compensation: Competitive salary plus eligibility for a sales team variable compensation plan
• Learning: We encourage continued education, and we provide an online learning platform, unlimited book purchases, and diverse internal and external training programs.
• Wellbeing Resources: Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
• Team - Friendly atmosphere, group activities, and corporate events

ABOUT FARIA EDUCATION GROUP

For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.

Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.

Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities worldwide.